Terms and Conditions
SUNSET CINEMA TERMS & CONDITIONS OF ENTRY
Bondi | North Sydney | Canberra | Wollongong | St Kilda | Brisbane | Mt Martha
PASS T&CsPasses are redeemable for the admission stated on the pass. Pass is valid for the 2023/24 summer season only. Individual location screening dates vary and can be seen at
sunsetcinema.com.au. This pass does not guarantee entry and must be redeemed for a ticket via
sunsetcinema.com.au prior to entry. All tickets are subject to availability and terms of entry. Passes are not redeemable for cash and are non-refundable or transferrable to another season. If a screening is weather cancelled, then the pass will be transferrable to another screening during the current season. Valid at all Sunset Cinema 23/24 locations unless otherwise stated on the pass.
CONDITIONS OF ENTRY
ENTRY INFORMATION
Gates open between 6:00pm & 7:00pm depending on location. Movie screening commences upon last light which is normally around 8:30pm in December subject to cloud cover. This gradually shifts as the season progresses.
Your e-ticket is required for entry to the Sunset Cinema, there is no box office and tickets must be pre-purchased to gain entry. You will need either a printed copy or display via your smartphone for scanning.
Please feel free to pack your own picnic however there is food available on-site and please be aware that Sunset Cinema is a no BYO alcohol event - Sunset Cinema is fully licensed. The Cinema offers a range of delicious food, snack foods, alcoholic & non-alcoholic beverages, confectionary and popcorn. We recommend bringing a coat or blanket even if it’s warm early in the evening. Sometimes it can get chilly towards the end of a movie.
TERMS & CONDITIONS OF ENTRY
1. Admission is by valid ticket purchased online only.
2. Your ticket is valid for the 2023 & 2024 season only (Each location varies, but no location runs later than 20 April 2024). All ticket sales are final and non-transferable. Refunds will not be made for inadvertently booking the wrong session nor for a cancellation or termination due to adverse weather conditions. In addition, no refunds will be issued on unused tickets, seating or gift cards/vouchers. Tickets can be exchanged for a new session via your online account, but this must be done at least 24 hours before the originally booked session is scheduled to commence. All exchanges are subject to a $1.50 exchange fee per ticket.
3. Seating for ticket holders is non-reserved and at the discretion of Sunset Cinema management. The Sunset Lounge area is also unreserved seating however all Sunset Lounge ticket-holders are guaranteed a Bean Lounger placed in a reserved area.
4. Sunset Cinema reserves the right to refuse entry to the venue and vary advertised films. It also retains sole discretion to commence the film based on available light levels.
5. By attending, all patrons must be willing to have their bag/s searched upon entry. Any alcohol, illegal weapons or substances found will be confiscated. Confiscated alcohol can be collected upon departure. Please also note that the use of umbrellas in adverse weather is not permitted – please bring clothing suitable for all types of weather.
6. Please note the film rating (where available) for your selected film is on our website:
www.sunsetcinema.com.au/. Photo identification will be required for restricted films.
7. Sunset Cinema is a smoke & vape free event.
8. Dogs and pets are not permitted at Sunset Cinema Canberra, Mount Martha, Wollongong & North Sydney. Dogs are permitted at Sunset Cinema St Kilda & Bondi but must remain on their leash at all times. It is at the Sunset Cinema staff's discretion to deny entry or remove a dog if it is not behaving, causing damage or disrupting patrons.
9. Ticketholders with high chairs, including camp chairs, will be directed to sit towards the rear of the venue. In some circumstances, our staff may request you to relocate if your chair/s are causing undue sight issues for others. You will be expected to follow staff directions in this regard. At Sunset Cinema North Sydney, the North Sydney Oval may reject some types of chairs which may be damaging to the oval grass.
10. Sound recording equipment, video, movie and mobile phone cameras must not be used during the film.
11. Subject to a ticket holders’ rights under applicable laws where liability may not be excluded, restricted or modified, Sunset Cinema, the ticketing company or the venue are not liable for any loss or damage suffered as a result of attendance at Sunset Cinema and disclaim the existence of any common law duty of care to any ticket holder.
12. By attending, all patrons accept & give consent for onsite photo's may be taken during the event. These photos capture them and be used for marketing, advertising & sales purposes across Sunset Cinema's channels.
13. All patrons agree to comply with Sunset Cinema’s COVID procedures and take direction from staff. Failure to comply will result in the patron being removed from the venue and their ticket becoming void without a refund.
ADVERSE WEATHER & SCREENING CANCELLATIONS Sunset Cinema is an outdoor event and is occasionally subject to adverse weather.
Normally screenings proceed wherever possible and are not cancelled for light/intermittent/potential rain. The decision to cancel a screening is made by the Event Manager on site in consultation with the Sunset Cinema Operations Manager and can be made at any time up to or during a screening, as weather conditions can deteriorate or improve rapidly. Screenings will be cancelled if weather conditions pose a safety threat to patrons and staff, this includes (but not limited to) lightning storms, torrential rain, bush fires, strong winds, and severe heat.
Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be credited or refunded unless a screening is officially cancelled by Sunset Cinema.
In the event of a cancellation, Sunset Cinema will provide a voucher or reactive existing vouchers/passes that can be used to redeem for future screenings during the current season. Your exchange transaction total price must be equal or greater than your original transaction price. This exchange is subject to availability, if there is no availability in your preferred new session a refund will not be given. You must retain your original passes and vouchers in order to re-use them on another night. If a patron cannot attend another screening, the Sunset Cinema customer service team can be contacted and various options may be available.
Screening cancellations will be communicated via the Sunset Cinema website, SMS notification & email.
The email will contain instructions on how to exchange your tickets for another session during the current screening season. There is no fee to exchange tickets to a new session if a weather cancellation is forced.
In the event that a cancellation due to adverse weather occurs in the final week of the advertised season, and a ticket holder is unable to attend another session during that season, ticket holders are invited to email us at info@sunsetcinema.com.au quoting the session, city and booking reference code to receive a refund to the face value of their tickets (excluding booking fees). Passes cannot be refunded in this instance.
'Ferve Tickets' (Ferve Tickets Pty Ltd ABN 41 074 903 085) operates a system for event ticketing on behalf of Sunset Cinema ABN 54 165 439 716 the 'Event Organiser'. Any and all issues or claims relating to sale and/or purchase of tickets and the provision of associated event(s) are the sole responsibility of the Event Organiser and Ferve Tickets (or any subsidiaries, affiliates, officers, agents, directors or employees) have no liability for any claims. Ferve Tickets is not liable for any loss or damage arising from the purchase of this ticket. Ferve Tickets cannot exchange or refund this ticket nor associated fees, please contact the Event Organiser with any queries. Ferve Tickets has no obligation to provide a refund or any other financial compensation if an event is cancelled, postponed or substantially altered by the Event Organiser, in which case you should contact the Event Organiser directly. Purchasing tickets constitutes your acceptance of this agreement.